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date - 2019
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Resources > Orientation

Interning in the US

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Introduction
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Part 1 Ask questions
Part 2 Presentation
Part 3 Building rapport
Part 4 Make good use of echo effects
Part 5 Facial expressions
Part 6 Body language
Part 7 Tone and pitch

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Part 1 Ask questions
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The general rule for asking questions is asking them at the right place, right time, and to the right person.

• Do not blurt out whatever question comes to mind
• Avoid repeating questions
• Avoid asking questions that can easily be looked up
• Ask open-ended questions while presenting to engage the audience

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Part 2 Presentation
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When presenting, it is important that you have an agenda that your audience is aware of. Listed below are some other pieces of advice to keep in mind during presentations.

• Be fluid and concise when presenting your ideas
• Send a meeting recap and next steps after the presentation
• Pay attention to your audiences’ facial reactions and adjust accordingly, e.g., if they fall asleep, call for a break

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Part 3 Small talk
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For many Americans, silence is uncomfortable and impolite. Small talk is a good way to break the ice or establish a rapport. A tasteful sense of humor can also help cultivate relationships and improve the workplace environment.

• Initiate conversations with simple greetings such as, “good morning”
• Simple remarks like “good job” can make others feel valued
• Avoid sensitive topics such as religion and politics
• Americans sometimes enjoy self-deprecating humor
• Avoid offensive humor and joking over text
• Be cautious, as what applies to one culture may not apply to another

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Part 4 Diplomatic Communication
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Diplomatic communications play an important role in business communications. It requires strategy and covers many aspects of the workplace, differs by situation, and requires lots of practice to master such skills.

• Speaking friendly helps to smoothen any situation
• When offering criticism, be constructive rather than confrontational
• If you notice a discussion is heating up, call for a break
• Avoid excuses in general (e.g., if being late, simply apologize)
• If you want to say something negative, offer a compliment first, e.g., we will fire 5,000 people but they will receive a nice severance

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Part 5 Echo effects
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Echo can be useful to build rapport in the workplace. Echo effects entail repeating back words that are spoken to you as a means of conveying your understanding.

• When someone speaks, nod as acknowledgement
• Shows that you support and appreciate someone else’s ideas or work
• In meetings, repeat the speaker’s words to make things more dynamic
• Repeat instructions back to get clarification, e.g., waiter repeating orders

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Part 6 Body language
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Your nonverbal communication can be just as powerful as your written communication. For example, others can pick up on your mood or frame of mind based simply on the expression you wear. Your posture and gestures are also telling nonverbal cues for other people.

• Smile/nod in cadence with the person speaking
• Establish eye contact to show interest
• Avoid unrelenting stares, as they can make people uncomfortable
• Keep a respectful distance from others when speaking
• Stand up straight and tall without being rigid
• Maintain a proper stance while in the workplace or speaking to others, e.g., don’t cross your arms, don’t slouch

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Part 7 Tone and pitch
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The way you speak your words in a conversation is just as important as the words you choose. Gentle words with a harsh tone will often upset people more than harsh words with a gentle tone. Here are some tips to improve this facet of communication.

• In an office environment, speak clearly and err on the side of formality
• Avoid being monotone or purposely using a high-pitched voice
• Speak your words softly and calmly